Frequently Asked Questions
2 days before pick-up, you will need to secure the rental with a $1500 security deposit on a credit card. Security deposits will be charged 2 days prior to departure and are refunded within 7 business days of return on the same credit card used pending any damages to the rental. Cash deposits will be refunded via check within 7-10 business days. If opting to use awning, there is an additional USD 1000 refundable security deposit due at time of departure.
The following are available for rent/buy when you pick up your camper:
- Bedding Set (queen duvet, sheets, 2 pillows) $50
- Thule Bike rack $125
- Bear Spray $20 for rent ($20 additional charge if not returned, or returned used)
- Bear resistant ultra insulated cooler $40
- Charcoal grill $10
- Weber Propane grill $20
- Standard Cooler $15
- First Aid Kit $10 ($10 additional charge of not returned or returned used)
- Firewood $8/bundle
- Headlamp $5
- Hammock $10
- Games $5
- Roasting stick set $5
We try to be flexible:
- Reservation deposit is refundable if canceled more than five days prior to booking start date
- If you have paid in full and the booking is canceled more than five days prior to booking start date, a full refund is issued.
- If canceled less than five days prior to booking start date, a partial refund of 75 percent of the full rental amount is issued.
The deposit required to hold your dates is 50% of your total booking.
All rentals are supposed to be limited for use on paved roads. Kellville Vans understands there are occasions when you need to take dirt roads to get to your destination. Just remember you are responsible for the tires on the vehicle should something happen. Trips into Mexico are not permitted. If you have specific questions please contact us.
You have to be 25 years of age or older with a valid drivers license and proper insurance.
No. No personal items are covered under Kellville Vans insurance policy. Kellville Vans is not liable for any personal belongings while you are renting the RV. Kellville Vans recommends you secure your valuables or do not bring them along.
Here is a comprehensive list of companies that DO and DON’T. You will still need to contact your own insurance company to verify this as it is always subject to change.
- State Farm
- 21st Century
Auto Insurance Companies That DO NOT Offer RV Rental Insurance Binders:
- Liberty Mutual
- AmFam American Family
No. There is too much liability in camping at Burning Man, not due to the customers but due to the awful playa dust!
No. Towing causes significant wear and tear on our vehicles.
Yes. Kellville Vans provides a secure storage facility to park your vehicle during your rental. There is a release of liability you need to sign to do this.
Not necessarily. This is a personal preference and RVs are considered to be like sitting in a bus. The passengers in the front seat do require to wear seatbelts but passengers in the rear is completely up to you. Infants and toddlers are required to be in a car seat. Of course we recommend that every passenger uses a seatbelt and we absolutely recommend using a car seat and seatbelt for your infant or young child.
Yes. We allow pets upon approval and an additional $200 refundable deposit upon return with no evidence of your pet staying with you in your camper.
No! The class of RV (A, B, C) is very different from commercial drivers license you commonly hear about. Your normal driver’s license is sufficient to drive all of our vehicles.
We require a 4 day minimum on all or vans, some exceptions apply.
This can take anywhere from 30 minutes to 1.5 hours depending on how comfortable you are with an self contained camper van. If you have pre-read the legal documents, have already rented a motorhome or are familiar with them, then the time will decrease significantly.
Pick up times are between 9:30am and 4pm, we occasionally make exceptions due to travel but you may be assessed a fee. Drop off times are between 9:30am and 4pm, we occasionally make exceptions but you may be assessed a fee. We try to accommodate all times but keep in mind we do not have staff 24/7 so please plan accordingly.
You will pick up the van from our business located at: 766 West 1700 South, Salt Lake City, Utah 84104.
Kellville Vans is conveniently located 7.6 miles (10 minute drive) from the Salt Lake City International Airport.
Unfortunately not. We have found that airport pick up causes many more problems than any convenience or benefit. We are conveniently located 7.6 miles from the airport which makes for an easy Lyft or Uber ride to our location.
Every rental comes with everything you will need for an enjoyable vacation. We provide a fully supplied kitchen, including pots, pans, utensils, plates, cups, bowls, kettle and coffee percolator are included in each rental. Camp chairs for your entire party will also be included. Coolers, BBQ’s, firewood, bear spray will be available for additional fees at pick-up on a first-come first-served basis. Please see detailed list below.
- 2 bath towels
- 1 hand towel
- 1 dish towel
- Garbage can w/ extra bags
- Broom and dust-pan
- 1 roll of paper towels
- 2 extra rolls RV toilet paper
- Camp chairs (Equal to the number in party)
- RV care package (new sponge, dish soap, new bar of soap, latex gloves and toilet drop-ins)
- Tool Set
- Fresh water hose with pressure reducer valve
- Dump hose
- RV Levelers
- Entry mat
- Power cord with dog bone
Kitchenware (quantity dependent on sleeping capacity):
- 1 saucepan
- 1 frying pan
- 2 cutting boards
- 4-6 plates
- 4 bowls
- 4 cups
- 2 coffee cups
- 4 forks, 4 spoons, 4 knives
- 2 steak knives
- 1 large chef knife
- 1 set of tongs, serving spoon, and spatula
- 1 coffee percolator
- 1 pair of scissors
- 1 wine opener
- 1 can opener
- 1 lighter
No! We have you covered! Kellville Vans maintains liability insurance coverage on all our rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company and the renter for statutory limits applicable in the jurisdiction where rented. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.
Use your personal auto policy. Most personal automobile policies provide coverage for RV Rentals. Personal auto insurance often will provide the best coverage with the limits you are comfortable with and provide a low deductible. Check with your agent to find out if your personal policy provides coverage. See a list of insurance providers that commonly cover RV rentals.
3rd party Supplemental Liability Insurance. Renters can purchase additional 3rd party liability, Supplemental Liability Insurance for an additional $14.95 a day. SLI may provide excess coverage for the difference between the underlying insurance and $1,000,000. The $1,000,000 limit includes a $50,000 property damage limit for 3rd party property damage. SLI policy limits are in excess of any/all valid and collectible underlying insurance. You can view more information about the SLI provided by MBA Insurance HERE.
Nothing really; you just need to know where you want to spend your vacation in it! Below you will find all sorts of questions that have been asked with answers explaining everything you would need to know about renting an RV or motorhome. If you decide to use another RV rental company, these questions are all very important to have answers to before you ever pick up the RV.
Yes! The our campers are always cleaned and ready prior to your arrival!
Yes! We will assist you in driving around the parking lot and around the block until you feel comfortable handling the camper van. We will go over all of the common concerns experienced while driving a camper van.
No! All of our vans are “self contained,” meaning everything will work without being connected to power or water. Each van has its own on board water tank, batteries, generator and holding tanks. Being self contained, you do run the risk of running out of water and power but this is very uncommon, especially f you fill the holding tank every 2-3 days and typically power is regenerated by driving the vehicle. If you do want the peace of mind, you can always plug in at a campground with full hookups.
Class “B” motorhomes are van conversions, and always in demand. Van conversions are smaller, easier to drive, and can go places that larger motorhomes cannot. They only sleep 3 – 4 comfortably. You recognize a Class B because it looks like a large van or delivery van with a roof ac.
The class “C” motorhome is the workhorse of the RV rental business, comprising a vast majority of motorhome rentals. The class “C” models are generally designed for families and quite often offer more sleeping capacity than class “A” motor homes. They have driver / passenger side doors for easy access to the cockpit. They are easier to maneuver and have decent mpg. Most are built with a gas engine, but some newer models are coming out with diesel engines. You recognize a Class C RV because of its cab-over design.
Get the code
Paste in Text Editor
[faq orderby=”date” order=”DESC” filter=”yes”]
1. You can also use these shortcodes as Visual Composer Drag & Drop elements.
If you prefer shortcodes, you can generate them using Shortcode Generator.
2. Visit Theme Documentation for available arguments and more information. View Documentation Now.