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How much is the security deposit, when is it charged and when is it released?

2 days before pick-up, you will need to secure the rental with a $1500 security deposit on a credit card. Security deposits will be charged 2 days prior to departure and are refunded within 7 business days of return on the same credit card used pending any damages to the rental. Cash deposits will be refunded via check within 7-10 business days. If opting to use awning, there is an additional USD 1000 refundable security deposit due at time of departure.

What other items do you offer for rent?

The following are available for rent/buy when you pick up your camper:

Rent:

Bedding Set (queen duvet, sheets, 2 pillows) $50
Thule Bike rack $125
Bear Spray $20 for rent ($20 additional charge if not returned, or returned used)
Bear resistant ultra insulated cooler $40
Charcoal grill $10
Weber Propane grill $20
Standard Cooler $15
First Aid Kit $10 ($10 additional charge of not returned or returned used)

For sale:

Firewood $8/bundle
Headlamp $5
Hammock $10
Games $5
Roasting stick set $5

What is the cancellation policy?

We try to be flexible:

Reservation deposit is refundable if canceled more than five days prior to booking start date
If you have paid in full and the booking is canceled more than five days prior to booking start date, a full refund is issued.
If canceled less than five days prior to booking start date, a partial refund of 75 percent of the full rental amount is issued.

How much is the deposit to rent the camper van?

The deposit required to hold your dates is 50% of your total booking.

Is there anywhere I’m NOT allowed to drive the camper van?

All rentals are supposed to be limited for use on paved roads. Kellville Vans understands there are occasions when you need to take dirt roads to get to your destination. Just remember you are responsible for the tires on the vehicle should something happen. Trips into Mexico are not permitted. If you have specific questions please contact us.

How old do I have to be to rent a camper van?

You have to be 25 years of age or older with a valid drivers license and proper insurance.

Are my valuables covered under the commercial insurance policy?

No. No personal items are covered under Kellville Vans insurance policy. Kellville Vans is not liable for any personal belongings while you are renting the RV. Kellville Vans recommends you secure your valuables or do not bring them along.

Will my personal auto insurance policy cover my camper van rental?

Often times, yes. But, you don’t need to use your own insurance because we have you covered with the best RV rental insurance in the business, included in every rental! Read more about our included insurance HERE.

Here is a comprehensive list of companies that DO and DON’T. You will still need to contact your own insurance company to verify this as it is always subject to change.

Auto Insurance Companies That DO Offer Free RV Rental Insurance Binders:

State Farm
Farmers
AAA
USAA
21st Century
AllState
Wawanesa

Auto Insurance Companies That DO NOT Offer RV Rental Insurance Binders:

Geico
Liberty Mutual
Mercury
Traverlers
Progressive
AmFam American Family
Amica
Ameriprise
GMAC
Hartford
Nationwide

Do you allow travel to Burning Man?

No. There is too much liability in camping at Burning Man, not due to the customers but due to the awful playa dust!

Can I tow something behind my camper van?

Possibly. This is approved on a case-by-case basis.

Do you offer one way rentals?

No. Sorry!

Can I park my vehicle at the pick up location?

Yes. Kellville Vans provides a secure storage facility to park your vehicle during your rental. There is a release of liability you need to sign to do this.

Does everyone need a seatbelt? Does my infant or child need a car seat / seatbelt?

Not necessarily. This is a personal preference and RVs are considered to be like sitting in a bus. The passengers in the front seat do require to wear seatbelts but passengers in the rear is completely up to you. Infants and toddlers are required to be in a car seat. Of course we recommend that every passenger uses a seatbelt and we absolutely recommend using a car seat and seatbelt for your infant or young child.

Are pets allowed in the camper van?

Yes. We allow dogs (only dogs) upon approval. If there is any evidence of your pet, there may be additional cleaning fee’s applied.

Do I need a special license to drive your camper vans?

No! The class of RV (A, B, C) is very different from commercial drivers license you commonly hear about. Your normal driver’s license is sufficient to drive all of our vehicles.

What is the minimum number of days we can rent?

We require a 4 day minimum on all or vans, some exceptions apply.

How long does the check out/walk through process take?

This can take anywhere from 30 minutes to 1.5 hours depending on how comfortable you are with an self contained camper van. If you have pre-read the legal documents, have already rented a motorhome or are familiar with them, then the time will decrease significantly.

What are the pick up and drop off times?

Pick up times are between 9:00am and 4pm, we occasionally make exceptions due to travel. Drop off times are between 9:00am and 4pm. We do offer a key drop for late returns, but keep in mind the motorhome/auto will be sitting outside the shop until the next day which you are liable for until we check it in. We try to accommodate all times but keep in mind we do not have staff 24/7 so please plan accordingly.

Where do I pick up the camper van?

You will pick up the van from our business located at: 766 West 1700 South, Salt Lake City, Utah 84104.

How far are you from the airport?

Kellville Vans is conveniently located 7.6 miles (10 minute drive) from the Salt Lake City International Airport.

Do you pick up from the airport?

Unfortunately not. We have found that airport pick up causes many more problems than any convenience or benefit. We are conveniently located 7.6 miles from the airport which makes for an easy Lyft or Uber ride to our location.

What is included in my rental?

Every rental comes with everything you will need for an enjoyable vacation. We provide a fully supplied kitchen, including pots, pans, utensils, plates, cups, bowls, kettle and coffee percolator are included in each rental. Camp chairs for your entire party will also be included. Coolers, BBQ’s, firewood, bear spray will be available for additional fees at pick-up on a first-come first-served basis. Please see detailed list below.

Stocked items:

2 bath towels
1 hand towel
1 dish towel
Garbage can w/ extra bags
Broom and dust-pan
1 roll of paper towels
2 extra rolls RV toilet paper
Camp chairs (Equal to the number in party)
RV care package (new sponge, dish soap, new bar of soap, latex gloves and toilet drop-ins)
Tool Set
Fresh water hose with pressure reducer valve
Dump hose
RV Levelers
Entry mat
Power cord with dog bone

Kitchenware (quantity dependent on sleeping capacity):

1 saucepan
1 frying pan
2 cutting boards
4-6 plates
4 bowls
4 cups
2 coffee cups
4 forks, 4 spoons, 4 knives
2 steak knives
1 large chef knife
1 set of tongs, serving spoon, and spatula
1 coffee percolator
1 pair of scissors
1 wine opener
1 can opener
1 lighter

Do I have to purchase insurance?

No! We have you covered with the best insurance in the industry included in every rental! Kellville Vans maintains liability insurance coverage on all our rental vehicles for bodily injury and property damage claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company and the renter for statutory limits applicable in the jurisdiction where rented. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract. The renter is responsible for the deductible which is $1500 per event (hence the $1500 security deposit per rental). This policy is bound through MBA Insurance Company.

3rd party Supplemental Liability Insurance. Renters can purchase additional 3^rd party liability, Supplemental Liability Insurance for an additional $14.95 a day. SLI may provide excess coverage for the difference between the underlying insurance and $1,000,000. The $1,000,000 limit includes a $50,000 property damage limit for 3^rd party property damage. SLI policy limits are in excess of any/all valid and collectible underlying insurance. You can view more information about the SLI provided by MBA Insurance HERE.

What do I need to know about renting a camper van?

Nothing really; you just need to know where you want to spend your vacation in it! Below you will find all sorts of questions that have been asked with answers explaining everything you would need to know about renting an RV or motorhome. If you decide to use another RV rental company, these questions are all very important to have answers to before you ever pick up the RV.

Are your camper vans cleaned and prepared?

Yes! The our campers are always cleaned and ready prior to your arrival!

I’ve never driven a camper van before, do you provide instruction?

Yes! We will assist you in driving around the parking lot and around the block until you feel comfortable handling the camper van. We will go over all of the common concerns experienced while driving a camper van.

Do I need to hook up the van to power, water and sewer for everything to work?

No! All of our vans are “self contained,” meaning everything will work without being connected to power or water. Each van has its own on board water tank, batteries, generator and holding tanks. Being self contained, you do run the risk of running out of water and power but this is very uncommon, especially f you fill the holding tank every 2-3 days and typically power is regenerated by driving the vehicle. If you do want the peace of mind, you can always plug in at a campground with full hookups.

What are the different types of RV rentals? What does each class represent?

Class B
Class “B” motorhomes are van conversions, and always in demand. Van conversions are smaller, easier to drive, and can go places that larger motorhomes cannot. They only sleep 2 – 4 comfortably. You recognize a Class B because it looks like a large van or delivery van with a roof ac.

Class C
The class “C” motorhome is the workhorse of the RV rental business, comprising a vast majority of motorhome rentals. The class “C” models are generally designed for families and quite often offer more sleeping capacity than class “A” motor homes. They have driver / passenger side doors for easy access to the cockpit. They are easier to maneuver and have decent mpg. Most are built with a gas engine, but some newer models are coming out with diesel engines. You recognize a Class C RV because of its cab-over design.

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